luc97 takes the privacy and security of your personal data seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how we store and protect it, who we share it with, and what rights you have as a luc97 player regarding your personal information.
Six core commitments that define how luc97 handles your personal data as a Pakistani player.
luc97 collects only the personal data that is strictly necessary for account operation, licensing compliance, transaction processing, and regulatory reporting. We do not collect data for the sake of it — every field of data we hold serves a specific, documented purpose.
luc97 does not sell, rent, or trade your personal data to any third party for marketing, advertising, or commercial profiling purposes. Your data is used exclusively for the operation of your luc97 account, fulfilment of licensing obligations, and provision of customer support.
All personal and financial data stored by luc97 is encrypted using industry-standard AES-256 encryption at rest. All data transmitted between your device and luc97 servers is protected by TLS 1.3 — the same encryption standard used by major international banks and financial institutions.
This Privacy Policy sets out clearly and completely what data we collect, the legal basis for processing it, and how long we retain it. There are no hidden data uses at luc97. If we add a new use for your data, we will update this Policy and notify you via the email address registered to your account.
As a luc97 player, you have the right to access, correct, and request deletion of your personal data, subject to our legal retention obligations. You can exercise any of these rights at any time by contacting our support team. Requests are handled within a reasonable timeframe and at no charge.
luc97's data processing practices are governed by our international gaming licence, which mandates specific data protection, retention, and security standards. Our compliance team conducts regular internal reviews to ensure our data handling practices remain current and aligned with our licensing obligations.
luc97 (referred to in this Privacy Policy as "luc97", "we", "us", or "our") operates the online gaming platform accessible at luc97.net. This Privacy Policy describes how luc97 collects, uses, stores, shares, and protects the personal data of players and visitors ("you" or "your") who access or use the luc97 platform.
This Privacy Policy forms part of the agreement between you and luc97 and should be read in conjunction with our Terms & Conditions. By registering an account with luc97, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
luc97 is committed to protecting your privacy and processing your personal data in a lawful, fair, and transparent manner. Our data practices are governed by our international gaming licence, which imposes specific obligations regarding data protection, KYC (Know Your Customer) compliance, and anti-money laundering (AML) record-keeping.
luc97 collects personal data across several categories. The specific data collected depends on your level of account activity and verification status.
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, CNIC number, passport number | Registration & KYC verification |
| Contact Data | Email address, phone number, residential address (city, province) | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa account number, bank account details (HBL, UBL, Meezan Bank), transaction history, deposit and withdrawal amounts | Payment processing |
| Account Data | Username, password hash, account preferences, bonus history, responsible gaming settings | Registration & ongoing use |
| Gaming Data | Game session logs, bet history, wagering patterns, sport betting selections | During gameplay |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Automatically on site access |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | When contacting support |
| Verification Documents | Copies of government-issued ID, proof of address, payment method verification images | KYC process |
luc97 collects personal data through the following means:
The majority of the data we hold is provided directly by you — during account registration, during the KYC verification process, when making deposits or withdrawal requests, when contacting customer support, and when updating your account preferences or responsible gaming settings.
Technical data — including your IP address, device specifications, browser type, and session activity — is collected automatically when you access luc97.net. This data is collected through standard server logging, session management systems, and cookies (see Section 9 for cookie details).
When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, luc97 receives confirmation data from the relevant payment processor. This data is limited to transaction reference numbers, amounts, timestamps, and sender identification required for reconciliation and fraud prevention.
luc97 may use accredited third-party identity verification services to cross-reference the identity documents you provide during KYC. These services return a verification status and confidence score — they do not provide additional personal data beyond confirming the accuracy of what you have already submitted.
luc97 processes your personal data for the following specific purposes:
luc97 processes personal data on the following legal bases, depending on the purpose of processing:
luc97 does not sell your personal data. We share your personal data only with the following categories of recipients, and only to the extent necessary for the purposes described in this Policy:
JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the transaction data necessary to process your deposits and withdrawals. These providers are obligated to process your data only in connection with the specific transaction and are bound by their own regulatory data protection obligations as licensed Pakistani financial institutions.
Accredited KYC verification service providers receive copies of the identity documents you submit during the verification process. These providers are contractually bound to use your data only for identity verification purposes and are prohibited from using it for any other purpose.
luc97 is required under its international gaming licence to report certain categories of information to its licensing authority, including suspicious transaction reports and player verification records. We may also be required to disclose player information in response to lawful orders from competent legal authorities.
Game providers who supply luc97's live dealer, slot, and sports betting technology may receive anonymised session data for the purpose of technical support and game performance optimisation. These providers do not receive your personally identifiable information.
luc97 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods imposed by our licensing obligations:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with luc97's data disposal procedures.
luc97 implements a multi-layered security framework to protect your personal and financial data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:
luc97 uses cookies and similar tracking technologies to ensure the proper functioning of the platform, remember your preferences, and analyse how the site is used. The categories of cookies luc97 uses are:
These cookies are essential for the luc97 platform to function and cannot be disabled. They include session management cookies that maintain your logged-in state, security cookies that prevent cross-site request forgery attacks, and load-balancing cookies that ensure stable platform performance.
These cookies remember your preferences — such as your language settings, preferred game lobby view, and responsible gaming settings — so you do not need to re-enter them each time you log in to luc97. These can be disabled but doing so may affect your experience on the Platform.
luc97 uses anonymised analytics cookies to understand how players navigate the platform — which game categories are accessed most frequently, where players encounter difficulties, and how overall platform performance can be improved. Data collected through analytics cookies is aggregated and not linked to individual player identities.
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent luc97 from functioning correctly and may make it impossible to log in to your account.
As luc97 operates under an international gaming licence and uses technology providers based in multiple countries, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, luc97 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.
Safeguards for international transfers include contractual data processing agreements with all third-party recipients, restricting transfers to jurisdictions with recognised data protection frameworks, and requiring all processors to comply with luc97's internal data security standards.
As a luc97 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact luc97 support via live chat or at [email protected].
You have the right to request a copy of the personal data luc97 holds about you. We will provide this within a reasonable timeframe following identity verification to confirm the requester is the account holder.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Some corrections may require verification documents to be submitted.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that luc97's licensing obligations require us to retain certain categories of data for a minimum of 5 years following account closure, which may limit our ability to comply with erasure requests in full.
You may request that luc97 restricts the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or if you believe our processing is unlawful but prefer restriction to erasure.
Where your personal data is processed for marketing communications on the basis of your consent, you may withdraw that consent at any time by updating your account preferences or contacting luc97 support. Withdrawal of marketing consent does not affect processing based on other legal bases.
You have the right to receive a copy of the personal data you have provided to luc97 in a structured, commonly used, machine-readable format, where technically feasible and where processing is based on consent or contractual necessity.
luc97 is strictly prohibited from knowingly collecting personal data from individuals under the age of 21. Registration on luc97 is prohibited for anyone under 21 years of age, and luc97 employs mandatory age verification procedures to enforce this restriction.
If luc97 becomes aware that personal data has been collected from an individual who is under 21, that data will be deleted immediately, the associated account will be closed, and the matter may be reported to our licensing authority in accordance with our regulatory obligations.
The luc97 platform integrates with third-party services for payment processing, game provision, identity verification, and analytics. Each of these third-party services operates under its own privacy policy and data processing terms. luc97 is not responsible for the privacy practices of third-party services operating independently of the luc97 platform.
luc97 conducts due diligence on all third-party service providers before integration, including review of their data protection practices, security certifications, and compliance with applicable regulations. All third-party data processors are bound by contractual data processing agreements that restrict their use of your data to the specific purposes for which it was shared.
luc97 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, our licensing obligations, or applicable law. Material changes will be communicated to registered players via the email address registered to their luc97 account, and the updated Policy will be published on this page with a revised "last updated" date.
Your continued use of luc97 following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change, you should cease using luc97 and contact support to request account closure.
For all privacy-related queries, data subject access requests, or complaints regarding luc97's handling of your personal data, please contact our team through the following channels:
We aim to respond to all privacy-related requests within a reasonable timeframe. For data subject access requests and erasure requests, we will acknowledge receipt within 2 business days and fulfil the request (or explain any limitations) within 30 days.
If you believe luc97 has processed your personal data in a manner inconsistent with this Privacy Policy or applicable law, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
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